Visited for five nights with two couples total and this place was definitely worth it! Clean and comfortable rooms, delicious food, and amazing staff... there is no reason to go to an all-inclusive and not experience the very best, and the staff here will take the very best care of you! Yes, tipping is appreciated by them and when they go above and beyond, they deserve it. Here are a few of the amazing staff members we appreciated so much: GiGi (Argyles?)... awesome activities coordinator, along with Maria! Luis Mario, Ismael, and Omar were the most amazing wait staff for our days on the beach. Get by the beach and you will never get up to get a drink while you're there... these guys are great! Alejandro and Riccardo at the Wok restaurant, this was our favorite and we were able to get in twice! Amazing service, amazing food, and the reason we slept so well with full bellies. Kayla took care of our cabana daily, making sure we were stocked with beach towels and our cabana and items were safe and watched over. Lastly, but not least, Olga and Brillis at the Coffee Bar every day with the Frappuccino Passion was the best way to start the day (even before breakfast!). We had so many great experiences while we were there, from karaoke and singing, to the pools and beach, to the restaurants and quality staff. Never had a negative encounter, not once. Go, enjoy, let loose, and have a great time!!!

2/5 – Disappointing Stay, Not Worth the Price This is a three-star experience masquerading as a four-star hotel. Overall, I would not stay here again. For the price point, your money will go much farther elsewhere. I was genuinely surprised, as I thought I had done adequate research before booking. The Castle The swim-up suite pool was freezing — and I say that as someone who regularly jumps into alpine lakes and the Puget Sound. In late February, it was effectively unusable, with no warning from the property. “Butler service” is not truly butler service. There appear to be only a handful of butlers serving 100+ guests across multiple buildings. Service was neither prompt nor personal, and it certainly didn’t feel VIP. Housekeeping was inconsistent and slow. Our room was passed over multiple times; we had to ask staff repeatedly for service. On our third day, no one came at all until we contacted the butler. Be aware that you will hear the neighboring resort — loud music played late into the night. In-room amenities were also lacking. The TV offers about five channels (four sports) with no streaming options, and the resort blocks casting or screen mirroring. These are basic features at this price tier. There are also no drawers for clothing storage — an odd and inconvenient design choice. Main Resort The beach is minuscule — about the size of the Castle pool. If you’re looking for a true ocean-swimming experience, this is not the place. The resort doesn’t even offer goggles or snorkels for rent. Every sun chair at the main pool is claimed by 8:30 a.m., so plan accordingly. Food was mixed: • Casa Bella: solid breakfast and lunch. • Steakhouse: average (3/5). • Other restaurants opened sporadically. The “nicer” restaurants did not enforce their dress code, and loud, disruptive patrons were not addressed, which detracted from the atmosphere. The onsite market is extremely overpriced — though that’s somewhat expected at resorts. Bottom Line This was a subpar experience that didn’t justify the cost. It felt mid-tier at best, despite premium pricing. I would vacation elsewhere or spend slightly more to stay somewhere that truly delivers a four-star experience.

We attended a friend's 40th birthday at the Castle, booked through Costco travel. The resort is not new yet is well maintained. Our room came with a butler named Alexander and he was wonderful to work with. We dined at Casa Bella, Steakhouse, and Wok, but couldn't get a reservation at the Italian restaurant, a common issue at resorts since you cannot book before you arrive. The food was good with diverse options. The castle has its own pool, which is nice, but rude guests reserve chairs all day without using them, limiting seating. This problem exists at other pools and the beach. The PM pub hosts nightly shows and dancing; we enjoyed the independent show and ABBA tribute, which were both excellent. During the day, they offer activities like a fun mixology class with Gigi and Bryan; punctuality is important due to limited spots.

My husband and I chose Sanctuary Cap Cana for our honeymoon after a ton of research and we couldn't be happier with our choice! The resort was absolutely stunning, and extremely clean and well kept. We chose a room in the Castle and not only was our view gorgeous, the room was also beautiful. Housekeeping was fantastic and very consistent. We worked with J.T. and he was fantastic! We also booked a Bali Bed package for a day and Elvi was our server - he was also amazing and attentive. We spent some time at the Ocean Bar as well- shoutout to the bartenders up there but especially Christy! All of the staff was incredible! Overall, this was an unbelievable trip and we are so thankful to the staff at Sanctuary Cap Cana for all the hard work they did to make our experience for our honeymoon so wonderful! The resort did have many activities during the day and night, however, the vibe was definitely more romantic and quiet so if you are looking for a party resort this may not be the place for you, but for our honeymoon and first true getaway, it was perfect!

The architecture is simply breathtaking, with all of the warm travertine and limestone creating a cozy but updated Spanish castle setting. Never have we experienced a more friendly and gracious staff and customer service experience. Our butler Juan Lugo was sure to tend to our every need and go the extra mile whenever possible. Claribel, our wedding planner, was an incredible guide and beyond helpful at every decision-making and planning step of the process. The food was also great, with many of the restaurants offering spectacular vistas. The vibe was also perfectly balanced, as there were certainly many activities and nightlife to take advantage of, without feeling surrounded by a crazy, partying type of energy. We can’t wait to plan our next trip to return here to the beautiful Sanctuary