Recently stayed through GoBlue Tours for spring break. For what we paid, it was great! Very close to the bright blue beaches, and the property was nice. Rooms were very clean. The food was questionable, but none of my group got sick. The fresh pizzas and tacos were great. The hotel also had no problem stocking our room with plenty of water bottles daily as well as extra towels and sodas. For what we paid ~799/5days I was expecting a lot worse!! We really enjoyed our stay, the reviews online make it seem so much worse but it wasn't bad at all.

My first time in Punta Cana and at Occidental, and it was pretty nice. Kelvin Martinez “Professional” is a great person to have representing your company. Very polite, helpful and overall did so much for us and everyone else always with a smile on his face. The food is decent, could’ve been better but wasn’t horrible by all means. Pools were very nice and clean. The rooms were very clean and house keeping was great. The bartenders were very helpful and polite. Transportation from the airport to our hotels and to excursions was pretty good, and all the drivers were polite. The beach was pretty as you’d expect. Overall everything was pretty great.

This place is incredible. Everyone is so welcoming and nice, the food is great, the beach is beautiful, and there's always something to do. The entertainment team is wonderful and make sure you are having a great time all day. Beach games, pool activities, night time entertainment (the Michael Jackson show was so cool). I hope to come back next year.

Unfortunately, we were quite disappointed with the hotel. It is by no means worthy of five stars; if I am very generous, I might give it four, but realistically it deserves only three stars. The hotel is clean, looks decent, and the staff are friendly, but that is where the positives end. Very few employees speak English, the food is average—often better in three-star hotels. Sun loungers by the pools are constantly occupied, as guests reserve them early in the morning by placing towels on them and only come to the pool after 3:00 PM. This behavior is not supervised, and the hotel staff allow it to continue. One day I even had to lie on the grass until a lounger became available. Housekeeping provided too few towels every day, and one day we did not receive any at all. It was difficult to communicate this, as the staff do not understand English. Despite leaving a daily tip of $5 or $10, we never once received additional small towels. Yesterday, the hotel was without water for half the day, which caused further inconvenience. You can imagine the condition of the shared restrooms. Overall, we were very disappointed with a hotel advertised as five-star. In other parts of the world, a five-star rating represents a completely different level of service than what is offered here.

Our first trip to the DR was a great experience overall, especially since we found such a good deal here. However, while we loved many aspects of our stay, there are several areas where the hotel could elevate the guest experience. ​What we loved: ​Dining: The food and service were excellent, particularly at the Italian restaurant. ​Staff: The hospitality was a highlight—everyone was incredibly warm and courteous. ​The Beach: Stunning views and very easy access to the sand and water. ​Areas for improvement: ​Wi-Fi: The connectivity is very poor. We had no signal at the buffet or the Kids Club. The resort needs signal amplifiers to ensure coverage in common areas. ​Buffet Labeling: As limited meat-eaters, it was difficult to distinguish between pork and chicken dishes. Clearer food labels are a must for guests with dietary preferences. ​Kids Club: The staff member (Odeline) was lovely and extremely loving. But the facility was disappointing. There was no AC (making it uncomfortably hot), and the play area was under construction for our entire 4-day stay. ​Entertainment Schedule: Most shows conflict with the 6:00 PM dinner rush.