The rooms are very nice and clean. I only rated it a 3 because we were over the kitchen area so a fan was very loud most of the time, until about 11pm. Housekeeping was friendly and attentive, as well as all the staff. The pool area was really nice and clean. The breakfast buffet was just okay, but the meals we ordered from the restaurant were very good. Over the course of the week, we tried soup, pasta, salads, pork, beef, and chicken, and all the dishes were good. The location is fine if you have a vehicle or prearranged transportation to venture out. Several tour buses stop for the adjacent gift shop, and it has a little bit of everything, including a cigar area if that is of interest to you.

I recently arrived in the Dominican Republic and I was introduced to this hotel and restaurant. It is located a few minutes from the villa I am residing in. I have been here at least 5 times in the past 12 days. The food is amazing! Every time I come, I complement the Chef for the cuisine. I have tried numerous entrees and I can rave about them all. The most amazing part of my experience hands down has been the staff. While everyone. here has been great, Jennifer and Ramon have given me the most outstanding service. Whether it's Jennifer suggesting new meals or Ramon opening the door has I arrive, I am truly in love with my experience here. Thank you all for the experience you are providing.

The hotel is boring and its too far aways from town and activities Uber wanna charge you $38ue up to $80US for just fare

We were arriving mid afternoon at Punta Cana, too late to get to the Samana region. My wife found this place, on the way so we booked a night. The hotel suggested local taxi firm RapidXpress, who we used to pick us up from the airport then take us to Las Terrenas the next morning. Everything worked. The room was fine, nice and quiet after a long day's travel from W London. The included breakfast was fine too and the evening meal OK. The hotel is a bit in the middle of nowhere but that did not bother us.

We stayed one night after arriving in Punta Cana very late. About 40 min drive from airport to the hotel. As mentioned, we arrived very late, 11:15 pm. We just wanted to take a shower and sleep. But no. The lady in the reception mentioned that everything we need will be in the room including hot water 🙂 - Started with that the sink got full very fast and the water doesnt drain. The drain plug was screwed in very hard so we had to take it out completely. - Not enough towels. We asked for some extra and they told us they where going to bring it to the bedroom. We waited about 30 min and we went again and asked for it again. Remember: we it wanted to shower and get some sleep. At this time a man was at the front desk. - Hot water not there. Apparently a issue in the whole building. Big disappoinment, specially when the front desk lady mentioned the hot water more then twice. The man working the night shift told us we will get an amount refunded. - And what about sleep? No. People were talking loud about 4:am it got a little bit quiet. - the toilet... Did not flush. If the issue is that one shouldn't flush toilet paper down, they should put a sign about it or inform about it at the front desk or homepage. But nothing. - furniture is ok, but the one drawer kept on opening. - spiderwebs in the closet - only one tv station. Two remote controls but the one doesn't work. + breakfast was fine 👍🏻 When checking out: The front desk lady "Nicole" was there. We mentioned the things and she asked the manager to come. - Suddenly the front desk lady Nicole from Saturday had memory lost because after she mentioned the name of the man working the night shift, she "forgot". Manager says we had the option to not stay at the hotel. We mentioned the promises made and that we booked this hotel based on the good reviews. We asked for half of the money back. She said is regulated and she cannot do anything. She also said she will check the cameras to confirm. Later she said she will give us 25% back. I pointed out she said she is not able to give us the money back based on what she said before. She said she'll do it from her own pocket. But the receipt was from the hotel and "Nicole" assistet her with it... Manager says her name is Maria Trinidad and that "Nicole" has another name We asked for the number of the owner and she refused to give it to us. As Maria said and I quote and agree with "God sees everything" and I also mentioned that God reads hearts. So of course we will escalate this and inform booking.com about this.