I can't say enough good things about this resort. The staff are so welcoming and make this place the chill vibe that it is. The resort is so clean and modern. The food is delicious and highly recommend the Limbo restaurant and Casa Bella. We originally booked the Turquesa but was very disappointed that it wasn't renovated, was very dated and dirty. We chatted with the staff at the front desk and they were able to get us upgraded to the Esmeralda. It's right on the beach as well and you get access to the other resorts as well. Thank you for an amazing and relaxing stay to get away from the Winter in Canada.

Great experience love this resort after many Bahia vacation. Great staff from Johnny on trolley always ready to take you to your restaurant. Veronica lobby bar always ready with coffee or a drink and big smile. Chrismalin, Yinauris and so many others in the Caney buffet which has amazing selection of different foods. Great experience many amazing people. Not forgetting the pool entertainment, so many restaurants for dinner.

Don’t Let the “Luxury” Name Fool You I would give Bahia Principe Luxury Esmeralda 3 stars, and unfortunately, I would not return. For the price we paid, you can truly experience real luxury somewhere else. First, one of our rooms had a horrible smell of mold and humidity. It took two full days and more than 10 phone calls and complaints before anyone properly addressed it. Only after the manager personally came and realized how serious and strong the smell was did they fix the AC and resolve the issue. After that, the room was fine, and housekeeping actually does a nice job. But the time it took to fix such a serious problem is unbelievable. I understand mistakes can happen, but at a “luxury” hotel, you should not have to beg and repeatedly call for two days just for them to come and check the problem. Another very concerning issue was the cockroaches. They are everywhere. We found three in our room, one walking near the pool, and in the hallways you can see big ones — some dead because guests had killed them and left them there. This is absolutely unacceptable for a resort that calls itself luxury. The buffet food is good and nicely presented, but it gets very repetitive. We stayed four days and could not get a single reservation at any of the restaurants — there was no availability the entire stay. The daytime activities are nice, but the night entertainment is not very good. They tell you to download their app to follow activities and the daily program, but the schedule in the app does not match what is actually happening. The beach is small and, most of the time, dirty with seaweed. If you do not get front-row chairs, you will be seated far back where you can barely even see the water. There are a few beach beds available, but you have to pay $100 extra per day to use them. On top of that, people place their chairs right in front of you, completely ruining the view. Charging extra for beach beds at a resort that calls itself “luxury” makes no sense. If you want front-row beach chairs where servers actually come to you, you need to wake up before 6am. If you arrive later, you’re stuck in the back where no one really checks on you or offers drink service. I ordered a coco loco one day, and they didn’t have coconut — instead, they brought me a piña colada. It’s unacceptable for a Caribbean “luxury” resort to not consistently have coconut for drinks. On a positive note, the servers and bartenders are very polite and friendly. They speak English and are usually smiling and kind, which we appreciated. Overall, for the price, this does not meet luxury standards, and we would choose a different resort next time.

We are having a great time at Bahia Principe Luxury Esmeralda. We are a family of three, and the room is spacious and the bed is really comfortable. The food is good, and every day you can try different menus. The only downside is the pasta, which is not the best, but there is plenty of other delicious local food to try! Rice, meat, and fish have never disappointed. It’s easy to access the beach, pool, and restaurants, which was essential for us with a 6-year-old. What made our holiday even more special was the kids’ club. My son is so in love with the girls working there that every day he asks if he can go. They do lots of activities, as well as arts and crafts, which keep the kids entertained all day. In the evening we explored the entertainment of the other hotels of the same group so we never got bored! We will definitely come back!!!

What a great vacation spent with our kids and family! The staff here are really what makes this place shine - everyone is so kind and took the time to make us feel so welcomed. The staff at the sports bar, matum, buffets, and restaurants were so fantastic and work very hard with smilea on their faces. The guests services in the lobby, concierge, and housekeeping were also fantastic. We had family photos done on the beach, the photographer was professional and made it a breeze to get it done quick with chilren. The entertainment was also great, so much going on for the kids and we definitely appreciated the fun events they put on during the day and in the evenings. Thank you to everyone at Esmeralde for being so wonderful and making it truly a memory to last a lifetime! A few names we will remember, is Manny for all of your help with our room service and Brian for being so kind with our son during the Volleyball games at the pool. Alby with the delicious drinks!